Customer care
Returns
Clear next steps if something is not right with your order.
Return windows and eligibility shown here are draft storefront copy and should be confirmed before launch.
Unopened items
Unopened, unused products may be eligible for return after delivery. Final timing and eligibility will be confirmed when checkout is activated.
Opened skincare
For hygiene and safety, opened or used skincare is generally not returnable unless it arrived faulty or damaged.
Damaged orders
Contact hello@skinfigeg.com promptly with your order reference and clear photos of the item and outer packaging.
Refund timing
Approved refunds return to the original payment method. Processing time may vary according to the payment provider.